Service Desk Specialist

Education – Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent. Related Work Experience – At least 1-year experience in a technical helpdesk role Work location might be on Globe Pioneer Mandaluyong or BGC Taguig (Tentative). Please ensure that the candidate is amenable to work either on Mandaluyong or BGC. Knowledge – Knowledgeable in the following: ● Basic system and network configuration ● Familiarity with the ticketing system. ● Knowledgeable in basic SQL and Unix commands. Skills : ● Sound problem resolution, judgment, and decision-making. ● Above average communication skills and telephone manner ● Excellent customer service ● Strong interpersonal and organizational skills ● Able to work independently and in a team environment ● Must be adept to work in a fast-paced environment with tight SLAs