Jobs · jobstreet_ph
Service Desk Analyst L2
Unisys · Mandaluyong City, Metro Manila · Posted 17d ago
About the role
About the role A Service Desk Level 2 professional provides advanced technical support, handling complex issues that go beyond the capabilities of Level 1 support. Key responsibilities Resolve escalated technical issues involving software, hardware, and network systems. Handle tickets that require deeper investigation and ensure timely resolution within SLAs. Communicate problem, resolution and root cause information to users, both technical and nontechnical, to help prevent future recurrence. Support ongoing day to day questions related to client incidents, requests and queries. Utilize problem solving and analytical skills to effectively resolve challenging incidents. Provide guidance and support to end-users, ensuring a high level of customer service. About you -At least High School Diploma or GED required -Generally, 3-4 years’ experience in area of responsibility -ITIL certification required
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FAQ
Is the Service Desk Analyst L2 role at Unisys remote?+
This Service Desk Analyst L2 position is listed as onsite (Mandaluyong City, Metro Manila).
What seniority level is this Service Desk Analyst L2 role?+
This is a mid level position.
How do I apply for the Service Desk Analyst L2 role at Unisys?+
Use the "Apply on jobstreet_ph" button to open the original posting on jobstreet_ph, where you can submit your application directly to Unisys.