Service Delivery Specialist | Provisioning | Hybrid

A SNAPSHOT OF YOUR ROLE POSITION: Service Delivery Specialist (Enterprise & Fibre Services) We are seeking a Service Delivery Specialist to manage the provisioning and activation of enterprise telecommunications services, including NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Business Internet, and TPG/Vocus fibre . In this role, you will coordinate with internal teams and customers to ensure all orders are delivered accurately and on time. You will play a key role in managing service activations, tracking order progress, and maintaining clear communication with stakeholders. Experienced in managing the end-to-end provisioning and delivery of telecommunications services, ensuring all orders are completed within SLA and KPI targets. Responsible for service activations, MACs (Moves, Adds, and Changes), order tracking, and proactive coordination with carriers to ensure timely delivery. Acts as the primary point of contact between customers, carriers, and internal teams by providing accurate updates, resolving service-related queries, and escalating issues when necessary. Maintains service records, prepares accurate reports, and ensures compliance with operational processes and quality standards. Supports continuous improvement initiatives by identifying process enhancements, assisting with training and documentation updates, and contributing to team success through collaboration and customer-focused service. QUALIFICATIONS: Minimum of 1 year experience in Telco Account (End to End Provisioning Process) is A MUST! Exposure to NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and/or TPG/Vocus fibre (Corporate Business) - Non Negotiable Strong coordination and stakeholder management skills High attention to detail and accuracy in reporting Strong Reading and Comprehension Skills. Demonstrates Excellent English communication skills. WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Here’s what’s waiting for you: HMO coverage for you and your family Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023! ) Recognition through our Value Awards — we celebrate your wins Real career growth with internal promotions Meaningful work with talented and supportive teams Your future matters: 900 internal promotions every year 2,700+ leadership training courses Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us Generous referral incentives of up to ₱42,000 depending on the role