Service Delivery Manager - Oracle

COMPANY DESCRIPTION Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development. Our core business includes: IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services; New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations; Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future. For more information, please visit www.beyondsoft.com. RESPONSIBILITIES The IT Service Delivery Manager - Oracle will be responsible for the following: Run the day to day operations, support and uptime of Oracle application systems, keeping service performance in line with agreed SLAs and KPIs Oversee Oracle data integrations with Learning Management Systems (LMS) and make sure everything is ready to go during peak academic periods Coordinate incident, problem and change management, including major incident escalations, root cause analysis and Oracle patch releases Manage vendor performance, service reviews and stakeholder engagement to keep service delivery on track Lead and mentor the operations team, plan resource capacity and drive continuous service improvements QUALIFICATIONS Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field 7 to 10 years in IT service delivery or operations management, with at least 3 to 5 years supporting enterprise Oracle environments Experience with Oracle applications, Oracle Database, APIs, middleware, ETL and LMS integrations ITIL v3/v4 certified with experience using ITSM tools such as ServiceNow or Jira Strong stakeholder management, vendor management, leadership, communication and problem solving skills Experience in Higher Education or the Singapore public sector is an advantage OTHER INFORMATION Beyondsoft Consulting (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential. Employment offers from Beyondsoft Consulting (Singapore) Pte. Ltd are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft Consulting (Singapore) Pte. Ltd does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process. Please note that your application will be sent to and reviewed by the direct employer - Beyondsoft Consulting (Singapore) Pte Ltd