Jobs · jobstreet_sg
Service Delivery Lead
Accenture Pte Ltd · North Region · Posted 24d ago
About the role
The Service Delivery Lead is accountable for the successful delivery of managed services to clients, ensuring operational excellence, contractual compliance, client satisfaction, and financial performance. The role leads delivery teams, governs service performance against agreed SLAs and KPIs, manages risks and escalations, and drives continuous improvement initiatives that enhance service quality, efficiency, and business outcomes 10+ years of experience in service delivery, managed services, infrastructure operations, cloud operations, or technology support environments. Proven experience managing large-scale IT operations and client-facing delivery teams Core skills: Service Delivery Management Client Relationship Management & Executive Communication Operational Excellence SLA/KPI Management Incident & Problem Management Escalation Management Financial Management Risk & Compliance Management Resource & Capacity Planning Vendor Management Continuous Improvement Transformation Leadership Team Leadership & Coaching
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FAQ
Is the Service Delivery Lead role at Accenture Pte Ltd remote?+
This Service Delivery Lead position is listed as onsite (North Region).
What seniority level is this Service Delivery Lead role?+
This is a lead level position.
How do I apply for the Service Delivery Lead role at Accenture Pte Ltd?+
Use the "Apply on jobstreet_sg" button to open the original posting on jobstreet_sg, where you can submit your application directly to Accenture Pte Ltd.