Senior VMware VCSP Engineer

📋 Description Own and resolve complex customer incidents, service requests, and catalog tasks through ServiceNow Provide senior-level troubleshooting across VMware Cloud Foundation, vSphere, ESXi, vCenter Server Investigate infrastructure failures involving installation and deployment, upgrades, certificates Support VMware VCSP licensing operations, including entitlement validation, license-key and Operate and troubleshoot VMware Usage Meter environments; generate, validate, and distribute Lead customer communications during escalations, including evidence gathering, validation plans 🎯 Requirements 8+ years of experience supporting enterprise VMware environments in a managed-services, consulting Strong hands-on experience with VMware Cloud Foundation and the core vSphere stack, including ESXi Demonstrated experience owning customer-impacting incidents and technical escalations through Practical experience with VMware VCSP licensing, subscription or entitlement operations, Usage Strong ServiceNow experience with incidents, requests, catalog tasks, work notes, customer updates Ability to troubleshoot methodically using logs, command-line tools, APIs, configuration reviews 🎁 Benefits Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations