Senior UX Researcher – Marketplace

About Northwind Robotics : Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, Northwind Robotics was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, Northwind Robotics delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, Northwind Robotics is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. The role: We’re looking for a curious and analytical User Researcher with a strong grasp of quantitative and qualitative methods . You'll support Product, Design and other cross-functional teams in the Marketplace area with data-backed insights—especially through interviews, usability testing, surveys and sessions recordings. This role is ideal for a mixed-methods researcher who enjoys turning both complex data and user stories into strategic guidance. Responsibilities: Lead user research initiatives using both quantitative and qualitative methods . Develop and execute research plans , including screeners, interview guides, usability tests scripts, and participant recruitment. Design, launch, and analyze surveys —interpreting both closed- and open-ended responses to extract trends and user sentiment. Conduct and moderate user interviews , usability tests , and other qualitative sessions . Deliver clear, actionable findings through reports and visual presentations. Collaborate with Product, Design and other cross-functional teams in the Marketplace area to guide decision-making with user-backed evidence. Oversee freelancers to enable delegation of operational tasks and increase team focus on higher-impact work. Qualifications: 3+ years of experience in user research, consumer insights, or market research roles. Skilled in selecting and applying the right method for each research goal. Proven ability in quantitative methods, particularly survey design and analysis. Comfortable with qualitative methods , including interviews and usability testing. Strong analytical thinking and the ability to bridge quant and qual insights. Excellent English communication skills, both written and verbal. Experience working on digital products with cross-functional teams. Preferred requirements: Experience owning research projects end-to-end —from planning and fieldwork to insight delivery. Experience querying databases and using SQL to support quantitative research is a plus, but not required. Familiarity with consumer-facing products, especially in the subscription , lifestyle , or food-tech space. Benefits: 💸 Get paid in USD 🗺 Work remotely: design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical: After 5 years with Northwind Robotics , you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🧘🏽‍♀️ Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more. 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑‍🏫 Personalized English coach If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! Northwind Robotics is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to Northwind Robotics . We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page . We only communicate through official Northwind Robotics channels. That means emails ending in @cookunity.co