Senior Technical Success Manager, Emerging Enterprise - East/Central

📋 Description Own customer deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan Track and manage risks and issues across active deployments, driving resolution before they impact Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption Drive product adoption by running live working sessions, identifying new use cases to expand value Develop and maintain success plans tied to customer goals, tracking milestones and risks from 🎯 Requirements 5+ years of experience in Customer Success, Technical Account Management, or a similar 3+ years of experience specifically leading enterprise software deployments where change management 2+ years managing a portfolio of 8-10 Strategic accounts Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart Experience training or enabling non-technical teams to become data-sufficient Excellent communication skills to influence everyone from a data engineer to a C-level executive 🎁 Benefits Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for Flexible time off, paid holidays, and more Fidelity 401/K Generous stipends to spend on wellness (monthly), commuter transit/parking (monthly), learning and Excellent parental benefits: 12-20 weeks paid parental leave, Carrot fertility Mental health and wellness benefits including no cost employee access to Modern Health coaching