Senior Technical Product Manager, Security

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here ! This is a 100% remote position About your new role: We are looking for a Senior Product Manager to own the Security pillar of that platform and lead our high-growth MDR, NDR, and XDR offerings. You will position Command|Link as the leading network-aware SOC-as-a-Service provider for global enterprises, converging Network and Security operations (NOC and SOC) so that security is a first-class part of the stack rather than a bolt-on product, leveraging network and SASE context that point-solution competitors simply do not have. This is an ownership-first, commercially accountable role. You will define the roadmap, manage technical requirements, and equip our dedicated analyst PODs to hit world-class detection and response times, while growing the portfolio through new bookings, expansion, and retention with revenue as a key success metric. We also want someone who builds: identifying market gaps and bringing net-new security products from concept to launch to a meaningful line of business. Operating with autonomy and influencing cross-functional teams without direct authority, your decisions will shape the security posture of thousands of organizations and the next phase of Command|Link's global expansion. Key Responsibilities Product Vision and Strategy: Own the long-term vision and roadmap for the Command|Link MDR, NDR, and XDR service lines. Align security product goals with revenue targets, broader business objectives, the evolving threat landscape, and the direction of the wider Command|Link platform. Operate with ownership and accountability for measurable outcomes. Revenue Growth: Help grow the security portfolio’s revenue (new bookings, expansion/upsell, and retention) by partnering with Sales, Marketing, and Finance on pricing, packaging, and attach strategy across the platform. Build the business case for net-new security products and revenue streams. Portfolio Integration: Ensure the security roadmap stays coherent with Command|Link’s connectivity, SD-WAN, and SASE/SSE (ZTNA, SWG, CASB, FWaaS) offerings. Partner with the Network and SASE product owners so security capabilities, data models, and the customer-facing single pane of glass evolve together, turning the convergence of NOC and SOC into a defensible competitive advantage. Roadmap Execution: Translate high-level strategy into detailed functional requirements and user stories. Collaborate closely with engineering, threat research, and data science teams to deliver scalable, AI-powered security solutions. Drive clarity in ambiguous situations and maintain execution velocity in a high-growth environment. Platform and Telemetry Integration: Oversee the continuous integration of disparate telemetry sources (endpoints, firewalls, servers, SD-WAN flow data, and cloud workloads such as M365, AWS, Azure, and GCP) into our proprietary SIEM/XDR platform. Treat network context (NetFlow/IPFIX, SD-WAN, NOC signals) as a first-class security input. Confidently participate in architectural discussions on data modeling, API integrations, and cloud-native security, including how security functions interoperate with our technology partners (e.g., Fortinet, Cato, Versa, Meraki) at the SASE/SD-WAN edge. Analyst Experience (AX): Partner with our SOC leadership to design and optimize the analyst workflow. Build features that reduce alert fatigue, automate repetitive triage tasks, and improve the human-in-the-loop decision-making process while maintaining operational excellence. Performance Metrics and KPIs: Define, track, and report on critical success metrics across two dimensions. Commercial: security revenue and ARR growth, net revenue retention, attach rate, expansion/upsell, and margin. Operational: Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive rates. Use data-driven insights to inform roadmap prioritization and clearly communicate business impact to executive stakeholders. Market and Competitive Research: Conduct ongoing analysis of the managed security market. Identify emerging trends in Attack Surface Management (ASM) and Continuous Threat Exposure Management (CTEM), and translate findings in