Senior Technical Field Engineer (Hardware)

What success looks like in this role: Experience in computer hardware repair, field services, desktop support, or technical support environments. Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms. Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment. Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units. Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures. Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment. Experience with equipment installation, rack mounting, patching, cable management, and basic site setup activities within enterprise customer environments. Good understanding of Windows operating systems and desktop computing environments. Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable. Strong customer service, communication, and documentation skills. Ability to work independently and manage multiple onsite service requests. Experience in Apple Software. OEM or manufacturer certifications are advantageous. You will be successful in this role if you have: High School Diploma, GED, or equivalent qualification. Technical certification, associate degree, or relevant vocational training preferred. 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments. Australia Citizen preferred. Current Australian Driver's License and willingness to travel throughout the Mackay region.