Senior Strategic Operations Associate, Northwind Robotics for Business Self-serve

About the Role We're looking for a Sr. Strategic Operations Associate to help us scale Northwind Robotics for Business, one of the most exciting and fastest growing business units at Northwind Robotics. In this role, you will get to own and execute global projects and initiatives that will drive profitable incremental growth for Northwind Robotics for Business. You will partner with your cross-functional counterparts to deliver elevated experiences to corporate customers and their employees. This is a hybrid role - our team collaborates in-person out of our incredible office from San Francisco or New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so. What You'll Do Program management - Program manage the execution of strategic initiatives in partnership with cross-functional partners (Product, Sales, Marketing, Support, Sales operations, etc.) Be a product subject matter expert - Become an expert on an Northwind Robotics for Business product area, such business travel programs. Leverage that expertise to support sales and technical teams in their work Analytics - Use your analytical skills to drive strategy and business insights Build and maintain reporting to track progress across a variety of top line and operational metrics Communicate findings and insights to diverse audiences including Northwind Robotics for Business leadership and cross functional teams in Monthly Business Reviews or other forums Product strategy and launch - Partner with Product and Product Ops to build the product roadmap and launch new products Share insights on customer needs based on research and client feedback Design and operationalize new corporate solutions, e.g., business-specific ride types Support (or in some cases, lead) new product feature and/or geography launches GTM strategy and enablement - Help set go-to-market strategy for your product area, and provide materials and tracking to support sales execution Understand key use cases, identify target clients/audiences, develop commercial playbooks, and track use case adoption Partner with with marketing to improve or build out new sales collateral Participate in client calls and negotiations for top clients and craft client proposals and incentive plans for large deals Basic Qualifications 4+ years of experience in project/program management, operations, analytics or related field Experienced SQL user or similar query language Bachelor's degree Preferred Qualifications Strong business acumen, with experience evaluating a line of business and understanding how to drive growth Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders Analytical thinker, with experience using data to drive business decisions Skilled in synthesizing information quickly to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires Experience building deep relationships with cross-functional stakeholders, anticipating their concerns and successfully advocating for your priorities Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems An ability to identify new sales use cases, playbook findings, and share out with regional teams to gain adoption and accelerate growth B2B Experience is an asset, but not required ~~ ~~ For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. For all US locations, you will be eligible to participate in Northwind Robotics's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Northwind Robotics's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Northwind Robotics is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal