Senior Staff IAM Software Engineer

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance. The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the Team The Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered. We manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments, and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence. We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them. What you'll do Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability. Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus — moving the team from manual to automated, repeatable development and testing workflows. Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet. Own system integrations across Identity Platforms and ServiceNow — APIs, connectors, provisioning workflows, and lifecycle automation. Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation. Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations. Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement. Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready. Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity. Partner with principal-level staff to drive initiatives and maintain organizational standards. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers and other engineering teams to define frameworks. Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Deep technical hands-on experience building production enterprise-level platforms. Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education. Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS). Systems engineering experience designing and operating complex, distributed enterprise platforms. Excellent problem-solving skills and ability to lead large-scale technical initiatives Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling. Proficiency with infrastruct