Senior Staff Cloud Security Engineer – Office of the CISO

Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and become more scalable. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means always challenging yourself to improve. We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Come join the Office of the CISO and help set the bar for cloud security! What you get to do in this role: ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills. You will be a member of the AMS team of the Office of the CISO in English and French-speaking countries. As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors. You will expertly navigate questionnaires and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external. As a leader in security conversations, you will skillfully rebut cloud and AI technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives. This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program. Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer. Key Responsibilities: Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects. Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI. Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts Respond to prospect and customer questions related to security. Conduct security calls with customers Respond to security questionnaires Present and evangelize on AI and cloud adoption & assurance. Contribute to the overall messaging and positioning of the Security Office Coordinate and manage end-to-end customer cloud security experience. Active participation in Security Industry forums, communities, and standards organizations Participation in discussions & presentations with Partners and Customers Investigate and understand cloud and AI threats. Escalation point for Security Incidents & investigations Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer). Lead cross-functional teams to accomplish your goals. Contribute to contract negotiations related to security terms. Qualifications Requirements: Minimum 12 years experience in IT & 5 years in