Senior Specialist Sales Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist Sales Support based in India. As a Senior Specialist Sales Support professional, you will play a key role in driving customer engagement, supporting revenue growth initiatives, and delivering exceptional service experiences within the real estate and mortgage technology ecosystem. This position combines customer support, inside sales, and account management responsibilities, offering the opportunity to work closely with clients while contributing to business expansion efforts. You will engage with customers through multiple communication channels, resolve technical and account-related issues, and identify opportunities to enhance customer value through product adoption and upselling initiatives. The role is ideal for a customer-centric professional who enjoys building relationships, solving problems, and operating in a dynamic, technology-driven environment with strong growth potential. Accountabilities: Manage inbound and outbound customer interactions through calls, emails, and chat channels, providing timely support and guidance related to platform usage, account access, and technical issues. Deliver exceptional customer service by resolving inquiries efficiently and ensuring a positive customer experience throughout the support lifecycle. Identify and pursue upselling opportunities by promoting additional services and membership options that enhance customer value and engagement. Conduct product demonstrations and educate customers on available features, functionalities, and benefits. Generate, qualify, and nurture leads while contributing to revenue growth and customer retention objectives. Maintain accurate customer records, update CRM systems, and document interactions, opportunities, and support activities. Collaborate closely with sales and cross-functional teams to develop customer retention initiatives and optimize support processes. Prepare regular reports on customer interactions, sales performance, lead generation activities, and key operational metrics. Stay informed about industry trends, market developments, competitor offerings, and product enhancements to provide informed recommendations to customers. Participate in ongoing training programs to strengthen product expertise, sales capabilities, and customer engagement skills. Requirements Bachelor's degree in any discipline. Minimum of 3 years of experience in sales support, inside sales, account management, or customer success roles, preferably within the mortgage, real estate, or technology sectors. Strong understanding of customer service principles, sales processes, and customer retention strategies. Proven ability to generate leads, identify sales opportunities, and achieve measurable performance targets. Demonstrated experience handling customer objections, escalations, and complex support scenarios with professionalism and empathy. Experience working in inside sales or client account management environments, ideally within real estate services or cloud-based technology businesses. Hands-on experience using CRM platforms such as Salesforce, Avature, Encore, or similar customer relationship management systems. Familiarity with ticketing and support tools such as Zendesk or equivalent customer service platforms. Strong technical aptitude and ability to navigate multiple software applications and digital platforms. Excellent verbal and written communication skills, with the ability to build relationships and influence customer decisions. Highly proactive mindset with a strong sales orientation, customer focus, and ability to work effectively in fast-paced environments. Benefits Opportunity to work in a growing and technology-driven real estate and mortgage services environment. Exposure to both customer support and sales functions, enabling broad professional development. Collaborative work culture with opportunities to work alongside cross-functional teams. Ongoing training and development programs to enhance product knowledge and sales capabilities. Career progression opportunities within customer success, sales, and account management functions. Competitive compensation package aligned with experience and performance. Dynamic and customer-focused environment that encourages continuous learning and professional growth. How Halcyon Labs works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Halcyon Labs? Data Privacy Notice: By submitting your application, you acknowledge that Halcyon Labs will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1