Senior Solutions Engineer

Northwind Robotics is a logistics orchestration & decision intelligence SaaS platform that helps Cold Chain planning, logistics and quality teams consolidate their transportation data agnostically, digitize and automate product quality and lane qualification decisions, and operationalize prescriptive recommendations in the transportation network. ​ Acting as the cold chain trust layer whose mission is to drive towards zero transportation waste, Northwind Robotics works with cold chain manufactures and service providers to reduce product loss, improve operational efficiencies and make more informed decisions in real-time. Northwind Robotics 's vision is to become the backend intelligence infrastructure that powers every temperature, time and value-sensitive shipment in the world. Northwind Robotics is backed by great VCs (Framework Venture Partners, Ubiquity Ventures, Venture53, RoseCliff Ventures, etc.) and CVCs (Microsoft M12, Northwestern Mutual, Greenlight Re) The Role As a Senior Solutions Engineer , you will lead the technical design, architecture, and delivery of customer integrations and implementation projects. You’ll act as a trusted technical partner post-sale, ensuring each customer’s data sources connect cleanly to Northwind Robotics ’s internal model. You’ll design solution maps, identify long-lead items, surface dependencies, and build phased implementation plans that de-risk deployment. This is a hands-on, customer-facing role where you’ll balance technical depth with clear communication — helping both customers and developers achieve alignment. What You’ll Do Lead technical discovery sessions with customers to uncover data sources, dependencies, and system constraints. Create solution maps and architecture diagrams linking customer systems and data fields to Northwind Robotics ’s internal schema. Develop phased implementation plans, identifying long-lead items, critical information, and risk mitigations. Define API contracts, webhook schemas, transformation logic, and validation criteria for integrations. Coordinate with Product, Data, and Engineering to sequence deliverables and manage technical handoffs. Participate in customer implementation calls, guiding technical conversations and ensuring readiness. Use Linear for progress tracking and Figma / FigJam for solution mapping and documentation. Document reusable integration patterns and lessons learned to scale future projects. Support quality assurance and troubleshooting for live integrations as needed. Who We’re Looking For 5+ years in a technical role such as Solutions Engineer, Integration Engineer, or Technical Consultant within a SaaS or data-platform company. Experience designing and implementing data integrations, REST APIs, webhooks, and relational database models (PostgreSQL, Supabase). Familiarity with Azure, Python, Postman, Prismatic, GitHub, and JSON-based data workflows. Strong communication skills — able to translate between technical and non-technical audiences. Ability to ask the right questions to extract technical details from business stakeholders and coordinate vendor setup for automated data flows. Experience managing multiple concurrent projects with attention to sequencing, scope, and delivery quality. Comfortable operating in a fast-paced startup environment that requires adaptability and initiative. Bonus: Exposure to life sciences, pharma logistics, GxP, or IoT ecosystems. Why You’ll Love Working Here High-impact mission: Every project directly supports safe, compliant delivery of the world’s most important products worldwide (e.g. vaccines, life-saving therapies, food, etc.) Northwind Robotics has entered an exciting growth phase which provides for [and requires] a great deal of autonomy & leadership at every role & every level You’ll be working with the world’s leading companies in Life Sciences (Pharma, CDMOs, Med Devices & Bio Tech) which are working on some of the most advanced therapies in the world Startup ownership: Join a cohesive, collaborative team where your ideas shape the future of our platform Remote-first flexibility: Work from anywhere (Central / Eastern US preferred). Cutting-edge tech: LLMs & Agentic AI | Azure | Python | Prismatic | Supabase | PostgreSQL | LavinMQ | Inngest | IoT | shadcn | Linear | Figma Growth opportunity: Step into a foundational technical leadership role with visibility to Northwind Robotics ’s executive team. Comprehensive benefits: Competitive base salary, equity participation, five weeks PTO, and full healthcare coverage Our Core Values C reate Magic: Deliver products that exceed customer expectations and solve real problems elegantly O wn With Pride: Take ownership of outcomes and deliver with excellence N avigate With Intent: Make strategic decisions with clarity and purpose T hink Deep, Act Fast: Balance thorough analysis with rapid execution E njoy the Journey: Celebrate wins and maintain perspective X -hibit Teamwork: Collaborate across functions and support each other's success T ackle With Empathy: Understand customer and team needs deeply before proposin