Senior Solutions Engineer

Northwind Robotics empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Northwind Robotics Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Northwind Robotics is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Northwind Robotics . We are building for the future and we want you to be a part of it! Career Exploration at Northwind Robotics Our recruitment process is designed to empower you in making the most informed decisions. Northwind Robotics is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Northwind Robotics You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. Job Summary Northwind Robotics is seeking an Solutions Engineer to join our Pre-sales team . In this role, you will act as a technical advisor and evangelist, working with prospective customers to develop strong technical solutions that map to their business needs. You will serve as a key conduit between our business development team and our engineers , helping sales staff position Northwind Robotics ’s solutions while bringing customer feedback back to our product development teams. As an associate-level professional, you will focus on learning and becoming an expert in the Northwind Robotics Cloud Platform, ensuring you can provide trusted advice and expertise to our future clients. Key Responsibilities Develop a deep knowledge of Northwind Robotics ’s products, solutions, and value propositions. Gather customer business needs to tailor the right solution with Northwind Robotics products to help the customer succeed. Create solution proposals, presentations, and other customer communications. Research, scope, and estimate Drupal solutions for enterprise-grade applications. Combat competitive threats in accounts and educate potential customers on Northwind Robotics ’s key values and benefits. Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design. Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects. Engage with the product team to drive customer requests and influence the product roadmap. Required Education and Experience B.S. or similar technical degree , with a strong preference for Computer Science , IT, or Information Services. 5-9 years of working experience in a customer-facing role; previous experience in sales or a pre-sales environment is highly preferred. Experience at a SaaS company , or familiarity with Drupal and cloud architectures. Passion for the web and open-source development . Desired Skills and Attributes Loves technology and problem solving , with a desire to go in-depth on technical solutions. Excellent communication and interpersonal skills , with the ability to present technical concepts to both small and medium-sized audiences, including C-level executives . Demonstrates good questioning techniques and effective interpretation skills to understand customer use cases and challenges. Willingness to learn and collaborate with AI tools to enhance processes and achieve goals. Ability to multitask in a fast-paced environment and work effectively as a team player on complex projects. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Northwind Robotics is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The annual base salary for this full-time position is $115,000 - $140,000. This role is also eligible for additional variable compensation. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. Northwind Robotics is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding