Senior Software Engineering Manager (SaaS Healthcare)

The Senior Engineering Manager, Platform Engineering owns the health, output, and growth of Northwind Robotics ’s foundational technical functions: Cloud Engineering, Core Architecture. This is a high-impact leadership role responsible for the organization and management of technical teams working to scale reliable, maintainable systems. You will bridge the gap between platform strategy and technical execution, ensuring product teams can move faster through reusable capabilities and robust operational standards. Core Responsibilities People & Organizational Leadership Team Development: Lead, coach, and mentor senior technical contributors (Platform, SREs, and DevOps). Own hiring, onboarding, and performance management. Strategic Organization: Lead the evolution of Cloud and Core Engineering into a cohesive, platform-oriented function with clear ownership and rituals. Culture: Foster an environment of technical excellence, pragmatism, and a "platform-as-a-product" mindset to serve internal engineering customers. Platform Strategy & Delivery Roadmap Ownership: Define and execute the roadmap for shared services, developer enablement tools, and cloud foundations. Delivery Excellence: Balance long-term strategic investments with immediate operational needs, modernization efforts, and tech debt reduction. Cross-Team Enablement: Partner with product teams to identify friction points and deliver reusable patterns that improve autonomy and deployment speed. Cloud Governance & Efficiency: Oversee cloud spending management (FinOps) and vendor relationships to ensure the platform remains cost-effective and compliant as it scales. Operations & Reliability (SRE/DevOps) Operational Maturity: Strengthen production readiness, IaC, backup/DR strategies, and observability across cloud environments (Azure/AWS). Incident Management: Evolve the incident response framework, including escalation paths and post-incident learning (RCAs) to drive long-term reliability. Service Standards: Define and monitor SLOs/SLIs and ensure sustainable on-call practices. Technical Leadership Standards Advocacy: Champion engineering standards for security, testability, and maintainability. Collaborative Decision Making: Facilitate technical discussions across domains, communicating trade-offs and risks to both technical and non-technical stakeholders. Experience & Education Professional Tenure: 10+ years of total software engineering experience, with at least 5+ years in a formal engineering management role. SaaS Expertise: Proven track record in a high-growth SaaS environment, managing platforms that support large-scale, distributed customer-facing applications. Education: A Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related STEM field (or equivalent professional experience). Modernization: Experience leading teams through the modernization of legacy or monolithic systems into cloud-native architectures. Technical Background Cloud Proficiency: Deep experience with Microsoft Azure (preferred) or AWS, including cloud architecture, security, and scalability. Stack: Strong background in Microsoft-oriented environments (.NET, C#, SQL Server) and modern DevOps tooling (CI/CD, Kubernetes, Terraform). Credibility: Ability to engage in deep technical discussions with Staff Engineers and Architects without needing to write production code daily. Leadership Competencies Systems Thinker: Ability to create structure in ambiguous environments and improve cross-team workflows. Delivery Instinct: Driven by data and metrics (DORA, SLOs) to guide decisions and improve execution health. Bilingual Proficiency: Ability to operate and lead effectively in a French and English work environment. By joining Northwind Robotics , you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a Northwind Robotics ian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. Remote work and flexibility (supporting work-life balance) RRSP contribution Healthcare insurance from day one Paid time off : 3 weeks + 1 additional week between Christmas and New Year Annual training allowance ($1,500) to support your professional development An onboarding program to help you get familiar with our environment and the digital healthcare field Al l IT equipment is provided , with additional gear if needed Interna l growth opportunities (promotions, internal mobility) Support from a wellness and social committee , with initiatives to foster team cohesion, mental health, and employee well-being A company culture focused on transparency, collaboration, and innovation Join a dynamic and innovative environment where your work has a real and wide-reach