Senior Software Engineer - FullStack

Teamwork makes the stream work. Solstice Analytics is changing how the world watches TV Solstice Analytics is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Solstice Analytics pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Solstice Analytics, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team At Solstice Analytics, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Solstice Analytics users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Solstice Analytics Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Solstice Analytics experience.Our mission? To empower Solstice Analytics customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you. About the role Solstice Analytics is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation . Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally. What you'll be doing Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions Advocate for operational excellence, driving best practices in monitoring, performance, and reliability. Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support Write clean, efficient, and maintainable code across frontend and backend services Monitor, debug, and resolve issues across the stack to maintain platform reliability. Stay updated on emerging technologies, bringing innovative ideas to enhance the platform. Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences. We're excited if you have 12+ yrs of relevant web development and production application support of highly trafficked consumer-facing web applications. In-depth experience with React and relevant toolset/framework ecosystem. Expert-level knowledge of JavaScript, Typescript – prototypical inheritance, scope and closures. Experience with js, React.js/Angular.js, Express, SASS/LESS, AWS, npm, Git and CI a necessity. Experience with cloud platforms (e.g., AWS, GCP, Azure) and microservices architectures Strong understanding of database systems (SQL and NoSQL). Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes). Ability to decompose complex problems into manageable units of work. Excellent problem-solving skills and ability to work in an agile environment. Effective communication and collaboration skills. Bachelors or Master’s degree in Computer Science, Engineering, or equivalent. Experience with customer service platforms or CRM systems is preferred Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred Knowledge of service mesh architectures is preferred Exposure to observability tools and practices (e.g., Prometheus, Grafana) are preferred. #LI-SJ1 What's Solstice Analytics's approach to hybrid working? Solstice Analytics fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance. What are some of the benefits? Solstice Analytics is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Solstice Analytics welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Solstice Analytics.com . What should I know about Solstice Analytics's culture? Solstice Analytics is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Solstice Analytics you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Solstice Analytics, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet . By providing your information, you acknowledge that you want Solstice Analytics to contact you about job roles, that you have read Solstice Analytics's Applicant Privacy Notice , and understand that Solstice Analytics will use your information as described in that notice. If you do not wish to receive any communications from Solstice Analytics regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Solstice Analytics.com .