Senior ServiceNow Developer

About UsERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.About the roleAs a Senior ServiceNow Developer, you will provide ServiceNow technical solutions to support high CMDB quality standards to ensure the single point of truth strategy.This role will be part of the IT Infrastructure and Operations Tower, which delivers stable operational services with a clear focus on continuous service delivery optimization, standardization, and automation.You will support the Cross Functional Team, which is responsible for CMDB data quality for all global IT infrastructure components in Cloud, DataCenter, and Office.How you will get the job doneenabling, configuring, and developing automated CMDB discovery of new and existing infrastructure componentsdeveloping Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving any related issuesdesigning and developing complex solutions based on the requirements of ITSM, ITOM, HAM, and other modulessupporting the Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM, and technical interfacescollaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer demandensuring system architecture supports business scalability and strategies and meets audit, compliance, and security requirementscreating and configuring reports, dashboards, schedules, and other operational activities or outputs associated with discovery functionsSkills and experience you will needvery good spoken and written Business Englishuniversity degree in IT or Business Information Management or equivalent qualificationoutstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDMServiceNow Certifications for CMDB Discoveryexperience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)minimum 3 years of practical experience as a ServiceNow Developer and experience with ServiceNow Discoverydeep analytical skills with proven experience in ServiceNow CMDB troubleshooting and root cause analysisexperience in soliciting and documenting requirements and evolving these requirements into successful solutionsPerks & BenefitsLet's be healthyMedical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balancedWork-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smartWe organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsibleEach year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be funCompany-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!Let's be diverseEvery team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!