Senior ServiceDesk Reliability Engineer - SDRE

Brightpath Technologies creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Brightpath Technologies to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Brightpath Technologies to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Brightpath Technologies generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Brightpath Technologies launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. Key Responsibilities SRE fundamentals : core metrics SLO/SLI, error budget, MTTA/MTTR, toil management; AI experience , Claude code, Claude CLI, MCP; Monitoring systems : APM, Log management, Tracing, Dashboards; Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations; GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery; Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking; Go/Python : write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database ( Go preferred ); Experience with no-code builders; Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks; Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers. Nice to have: Experience with Google Cloud (GCF); Experience Datadog monitoring system; Experience Terraform ; Experience in fintech; Knowledge of Kubernetes components. Job Benefits Full-time B2B contract Fully remote setup, work from anywhere in Europe Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn Originally posted on Himalayas