Senior Project Manager

📋 Description Lead end-to-end project management for Amazon Connect implementations from initial discovery to Develop comprehensive project plans with clear milestones, deliverables, and resource allocations Manage company project scope, schedule, and budget, and manage project risks and dependencies Build strong client relationships as primary technical point of contact during implementation Oversee technical implementation of Amazon Connect and integrated AWS services Guide design/configuration of contact flows, queues, and routing strategies 🎯 Requirements 5+ years experience in technical project management 3+ years experience with AWS cloud technologies Experience with contact center technologies and customer experience solutions Experience managing complex technical implementations Excellent communication skills and strong client relationship management Project management certification (PMP, PRINCE2, Scrum Master) 🎁 Benefits Medical, dental and vision insurance 401k plan with company match up to 4% and immediate vesting Company-issued laptop, equipment and own office stipend Flexible Spending Account Term disability and life insurance Competitive phantom equity