Senior Product Support Engineer

webengage is hiring Senior Product Support Engineer job in Mumbai | Cutshort

Senior Product Support Engineer
Senior Product Support Engineer

1
\- 4 yrs
₹4L - ₹7L / yr
Mumbai
Skills
Technical support
Tech Support
Troubleshooting
Software troubleshooting
Marketing Automation
HTML/CSS
Product support
B2B
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a ">Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of ">brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
About the role:
– Provide enterprise grade support to our clients over email and phone
– Address core technical queries related to the product
– Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
– Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
– Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
– Create and maintain internal documentation repositories
– Triage incoming requests and enhance workflows to deal with incoming ticket volume
– Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
– Be a part of an elite Technical Support team
– Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
– Core markets include US, Europe and SE Asia.
External Skills And Expertise
– 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
– Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
– Knowledge of Zendesk and JIRA is a plus
– Excellent written and verbal communication skills
– Ability to explain complex concepts through clear and accurate writing
– People skills and having the gift of the gab to handle tricky situations
– Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
– Flexibility of working in rotational shifts

Life at WebEngage:
– We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
– A highly inclusive work culture that promotes a relaxed, creative and productive environment.
– Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
– Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
– Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
– Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Founded
:
2011
Type
:
Product
Size
:
100-1000
Stage
:
Profitable
About
Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
Read more
Connect with the team
Company social profiles
N/A
Similar jobs

Agency job
Mumbai
1
\- 3 yrs
₹1.8L - ₹2.8L / yr
Business Development
Revenue Generation
Lead Closing
Cold Calling
Sales
+1 more
Job Description:
We are looking for a Business Development Executive who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing relationships with the architects and be the face of the company.
Key Responsibilities:
Making calls and getting in touch with architects and designers
Generating leads and updating the reporting officer
Analyzing the data and adapting to required change in strategies.
Travelling with the team to the different cities
Networking and client servicing at the event.
The above job profile promises immense exposure and requires to be in touch with high-level professionals in the field of Design such as Architects, Designers, Builders , MD's and CEO' and people of Management from mid to big size corporates of the Industry.
Eligibility
Minimum 1 year of experience in business development role
Exceptional communication and interpersonal skills.
Smart, Confident and Presentable
Proactive, with a keen eye for detail.
Must be willing to work from office only
Read more

Posted by
Krishna Rana
Surat
1
\- 3 yrs
₹1L - ₹4L / yr
Game development
Game Design
Adobe Photoshop
Adobe Illustrator
Unity 3D
+2 more
Game designers create the concepts and worlds of video games. They are involved with the design of the environment, story, characters, objectives and user experience of video games.
Role and Responsibilities
They may be expected to deliver the following:
– Design and develop the original concept
– Construct level structure
– Storyboard the action of the game
– Conceive every element of the game including rules, setting, objects, vehicles, weapons, flora, fauna, etc,
– Define user interface, menus and controls
– Generate the Game Design Document (GDD)
– Develop early prototypes
– Decide on the devices and platforms on which the game is played
– Define the user experience
– Work with programmers to design the back end of the game
– Research target audience to understand what they want in the game
– Lead the development process
– Produce sound effects, dialogue, musical score, sound mix and sound edit
– Manage quality assurance testing, and follow up on feedback
– Oversee the marketing and distribution roll-out
– Ongoing development and versions of the game
Game Designers should have a solid knowledge of 3D animation, illustration And programming languages.
Read more

Client Of People First Consultant
Agency job
Pune
6
\- 12 yrs
₹6L - ₹14L / yr
VMWare
VMware vSphere
Virtual desktop
Windows Azure
VMWare Horizon
Skills:
VMware Horizon / View, VMware vSphere, NSX • Azure Cloud VDI/AVD – Azure Virtual Desktop • VMware Virtualization • Hyper converged Infrastructure, VSAN, Storage devices SAN/NAS etc.
Roles and Responsibilities
– Designing, implementing, testing and deployment of the virtual desktop infrastructure
– Facilitating the transition of the VDI solution to Operations, providing operational and end user support when required.
– Acting as the single point of contact for all technical engagements on the VDI infrastructure.
– Creation of documented standard processes and procedures for all aspects of VDI infrastructure, administration and management.
– Working with the vendor in assessing the VDI infrastructure architecture from a deployment, performance, security and compliance perspective.
Knowledge around security best practices and understanding of vulnerability assessments.
– Providing mentoring and guidance to other VDI Administrators.
– Document designs, development plans, operations procedures for the VDI solution.
Read more

Posted by
Anindita Parida
Remote only
1
\- 5 yrs
₹3L - ₹6L / yr
Communication Skills
Sales and operations planning
1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
1. To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
1. To oversee sales executive schedule and plan them accordingly.
1. To facilitate cross-functional communications among project stakeholders.
1. To actively engage yourself with core marketing policies required for business development.
1. To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
1. To actively follow other marketing strategies and instructions as and when instructed by the company.
Read more

B2B SaaS Product Company
Agency job
Pune
3
\- 7 yrs
₹12L - ₹22L / yr
Ruby on Rails (ROR)
NodeJS (Node.js)
![sk