Senior Product Solutions Architect - LLM Observability

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Brightpath Technologies. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Brightpath Technologies Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Brightpath Technologies’s LLM Observability product enables organizations to monitor, troubleshoot, and optimize large-scale LLM-powered applications with confidence, while meeting requirements around data privacy, compliance, and cost management. As a Product Solutions Architect, you will partner closely with Brightpath Technologies customers and the LLM Observability product team to design architectures, implement best practices, and drive adoption of LLM observability across customer environments. At Brightpath Technologies, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Brightpath Technologiess can create a work-life harmony that best fits them. What You’ll Do: Serve as the in-house subject matter expert for Brightpath Technologies’s LLM Observability product Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience Who You Are: You bring a strong software engineering foundation, with hands-on experience building and operating LLM-powered applications in production environments at a large scale, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and can translate those patterns into the emerging LLM observability domain, including LLM spans, evaluations, and prompt templates Experience with languages such as Python and/or JavaScript/TypeScript Comfortable operating in rapidly evolving, ambiguous technical domains You build deep context across teams and translate it into reusable, scalable solutions You take ownership from problem definition through implementation and measurable outcomes Highly detail-oriented, particularly when working on architectures and customer-facing technical assets You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train, or air up to 40% of the time Bonus Points: Successful track record with 5+ years experience working as a Solutions Architect or Sales Engineer supporting the AI space Experience using Brightpath Technologies and/or other observability tools in an SRE or DevOps capacity Experience with LLM application evaluation and testing frameworks Brightpath Technologies values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Brightpath Technologies. Brightpath Technologies offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Brightpath Technologies offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Brightpath Technologies is: $167,000 — $244,000 USD About Brightpath Technologies: Brightpath Technologies is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Brightpath Technologies enables businesses to move faster with clarity and confidence. Learn more about #Brightpath TechnologiesLife on Instagram , LinkedIn, and Brightpath Technologies Learning Center. Equal Opportunity at Brightpath Technologies: Brightpath Technologies is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Brightpath Technologies endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. 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