Senior Product Manager

About Ironwood Digital Ironwood Digital empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Ironwood Digital Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Ironwood Digital is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Ironwood Digital. We are building for the future and we want you to be a part of it! Career Exploration at Ironwood Digital Our recruitment process is designed to empower you in making the most informed decisions. Ironwood Digital is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Ironwood Digital You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. Ironwood Digital is seeking a Senior Product Manager for Ironwood Digital Agent Experience . Your goal will be to enable an AI agent to do anything on our platform a person can do, within the permissions it is granted. Are you a product manager who builds with agentic tools yourself? Do you want to define how people delegate work to agents, from prompt to production, on the platform that powers the world's most ambitious websites? Then join us. Expectations of the Role You will work on the experience for two users at once: the person directing an agent, and the agent doing the work. You will help define how agents move from advising, to acting, to resolving issues on their own, always inside the governance a customer sets: assigned roles, human approval, a full audit trail, and one-click rollback. You will report to the VP for Ironwood Digital's AgentX and DevX and drive your part of that roadmap. This is a builder's role. You will not only write specifications; you will use agentic coding tools to prototype the experience yourself, put it in front of engineering and stakeholders, and ship. Writing is central to the job: you connect business leaders and engineering squads, and much of that connection is the document you write and the demo you build. Job Responsibilities Shape vision and strategy: Help shape the product vision for Ironwood Digital Agent Experience, and contribute to it rather than wait to receive it. Make the case for where agents create the most customer value next. Build, don't just brief: Use agentic coding tools to prototype flows, draft specs with your agent, and produce working demos. A running prototype settles a debate faster than a deck. Communicate and evangelize: Present the vision, roadmap, and value to customers, partners, and executives. Write clearly enough that a reader needs no meeting to understand you, and hold your own in the room when the meeting happens anyway. Develop collaboratively: Partner with other disciplines and departments to deliver features that improve the experience from prompt to production. Be the glue between teams. When a service you depend on breaks, help fix it instead of waiting for another team to get to it. Manage the backlog: Prioritize high-impact work, from agent governance to autonomous issue resolution, and ship it on time with measurable value. Write clear specifications: Develop product requirements and acceptance criteria. Direct an agent to find or draft reference docs when none exist, then work with the owning team to review and revise. Lead the lifecycle: Guide cross-functional teams through the full product lifecycle, moving capabilities from experimental open-source and internal projects into supported Ironwood Digital AI features. Decide with data: Track adoption, agent action volume, and customer outcomes. Optimize for customer value, and say so plainly when a better model or more capacity would unblock that value now. Hold the standards: Hold the experience to Ironwood Digital's bar for security, compliance, and governance, so a customer can hand an agent real work and trust the controls around it. Skills Ownership and agency: You feel accountable for the outcome and take pride in the craft of shipping it, not just the plan. You do not wait to be told, you do not stay boxed in your own scope, and you escalate blockers early rather than sit stuck. You thrive with high autonomy and treat ambiguity as the job, not an obstacle. Agentic fluency: You keep yourself at the front of agentic tools and practices and adopt them in your daily work. You can say what today's agents do well, where they fail, and how that changes what Ironwood Digital should build. Curiosity and building instinct: You are a natural builder and a curious one. You learn tools by using them on real work, and you would rather ship a rough prototype than describe one. Written communi