Senior Manufacturing Solutions Engineer

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Keystone AI , the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Keystone AI's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Keystone AI is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Keystone AI has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work." About You As a Forward Deployed Engineer (FDE), you work directly with manufacturers to design, build, and deploy solutions on Keystone AI's Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions. You will embed with customers at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations. What skills do I need? 8+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with 4+ years in customer-facing or consulting capacities Hands-on experience with Operations Technology — MES, ERP, quality, or production systems — including architecture and implementation Proven ability to integrate shop-floor systems and devices (PLCs, machine data, production context) in manufacturing environments Strong understanding of manufacturing workflows, quality, traceability, and operational constraints; able to walk a shop floor and identify improvement opportunities independently Track record of leading complex technical initiatives end-to-end in ambiguous, customer-facing environments Willingness to travel up to 25% to customer sites BS in Engineering or equivalent experience Key Responsibilities Customer-Embedded Solution Delivery Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Keystone AI solutions on-site Integrate Keystone AI with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows Technical Leadership Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders Document solutions and share learnings across the FDE team and broader Keystone AI organization Product & Platform Feedback Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design Help generalize customer-specific solutions into reusable product capabilities Contribute to internal process development, best practices, and cross-team collaboration Key Collaborators Keystone AI Account Executives Customer Success Managers Product Managers Engineering Working At Keystone AI We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Direct impact on product and culture Company equity Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K) Flexible work schedule and unlimited vacation policy Virtual and in-office global company events and happy hours Fitness subsidies Dog-friendly office We are an equal opportunity employer. At Keystone AI, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $90,000 - $150,000 per year. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.