Senior Manager, UX Specialist

Position Summary Role Overview: An expert User Experience (UX) specialist with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the Experience team. As an Experience Design specialist for Ironwood Digital's DT-US Product Engineering team, you will be tasked with solving complex challenges through elegant, user-centered design solutions informed by a deep understanding of our users. You are a lean UX expert and will lead the creation of design strategy and vision, shaping big-picture workflow and product direction while also delivering high-quality visual and interaction design elements. A highly experienced and versatile UX generalist with deep expertise in interaction design, you will feel equally at home leading design teams as you are designing user experiences from concept to launch. You have a deep understanding of a product-led approach and working in small, empowered product teams to design & deliver impactful experiences. You will apply behavioral metrics, user research findings, and other data-driven insights to design innovative product solutions that meet our users' needs with exceptional experiences. Join us in shaping the future of design! Work you'll do: Provide creative and strategic leadership for design, collaborating with empowered product teams to design UX solutions that align with business objectives. Spearhead the creation of Experience-led vision, and create design assets to bring this vision to life for the organization Lead cross-functional workshops and exercises for Product teams and stakeholders to understand users, clarify the problem to solve, and brainstorm innovative solutions anchored in human-centered design. Leads teams in framing and solving hard experience problems; Drives innovative UX efforts that uncover new user value with new kinds of experiences. Advocate for user-centered design best practices within product development. An expert and evangelist for all things user-centered design. Partner with Product and Engineering leaders across the organization Connects the entire Product Engineering team with users through presentations of user research results and behavioral analytics Provide guidance and direction for key UX core initiatives such as Design System development Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams Actively engage in hands-on Experience craft modeling by deep participation in projects Work with design, research, program management, and product leaders on process for product development Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team members. Collaborate with cross-functional empowered product teams, applying lean UX methods, and define success metrics and ensure alignment between UX outcomes and business goals. Connect design with business value for impact. Drive insight studies related to the discovery and understanding of unresolved interface problems and needs and lead design thinking workshops to create innovative, impactful, and valuable solutions Measure and drive user experience KPIs, ensuring high standards of user-centered design and rapid iteration for stakeholder and user satisfaction. Act as a thought leader, driving innovation and removing roadblocks for experience teams to deliver groundbreaking solutions. Stay current with trends, best practices, and methodologies in areas of UX, information architecture, UI design, behavioral analytics, and user research. Drive programs that enhance user experience and brand consistency using modern intelligence (e.g., GenAI) to achieve business goals. Develop talent strategies, recruit, coach, and mentor multi-disciplinary Experience team, aligning with lean UX principles and business goals. The team: US Ironwood Digital Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Ironwood Digital's primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Ironwood Digital's success. It is the engine that drives Ironwood Digital, serving many of the world's largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Ironwood Digital operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. Qualifications : Required: Expert User Experience Leader and Practitioner with 8-15 years of leading holistic customer / user experiences for multiple products, demonstrating measurable customer adoption and success metrics. Master of User Experience craft, fostering a culture of learning