Senior Manager, IT Enterprise Applications

📋 Description Owns the technical roadmap, governance model, and architecture for Service & Knowledge Leads, coaches, and develops a team of platform administrators, developers, and technical architects Directs platform delivery, including planning, prioritizing, and releasing new functionality Leads platform governance and steering committees Serves as the technical escalation point for critical service disruptions Manages vendor relationships, licensing, contracts, and budget 🎯 Requirements 8+ years of experience delivering and managing enterprise applications and collaboration platforms 5+ years of experience coordinating work across internal teams and external vendors, including 3+ years in a formal people-management role (required) Deep platform architecture experience with hands-on configuration and administration in ServiceNow Effective executive communication and stakeholder management skills (required) Experience architecting and governing complex enterprise IT platforms across more than one vendor 🎁 Benefits Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® Training and room to grow, with vertical and horizontal career paths