Senior Manager, End User Experience

📋 Description Lead the global End User Experience (EUE) team and redefine internal IT support at Nexthink Build a modern, largely self-service, AI-augmented support model Manage a 9-person team spread across five countries Own the full IT Workplace experience end-to-end (devices, peripherals, remote office Drive the adoption curve for Spark (AI-powered personal IT agent) and the new AI-powered ITSM Work directly with Engineering and Product teams building those platforms 🎯 Requirements 5+ years of hands-on people management experience, ideally leading distributed/global teams Demonstrated experience managing IT end-user support or workplace technology functions at scale Genuine interest and hands-on experience in automation and AI-driven support tooling Genuine enthusiasm for Digital Employee Experience (DEX) as a discipline Comfortable operating with in-development products Strong analytical mindset: comfortable working with data, SLAs, and KPIs 🎁 Benefits Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR entirely covered by the company Hybrid work model balancing office and remote work with structured onboarding Flexible hours and unlimited vacation (unlimited paid time off on top of 23 days of holidays) plus Up to 25 EUR per month for gym subscription Flexible retribution plan for kindergarten and transport tickets Reimbursement of up to 50% of cost of English & Spanish classes