Senior Manager, Customer Success Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Success Management based in United States. This senior leadership role will help shape and scale Customer Success across Enterprise customer segments. You will lead and develop a high-performing team while building customer engagement strategies that strengthen adoption, retention, and growth. The position combines people leadership, operational excellence, data-driven decision-making, and strategic customer management. You will work closely with Sales, Product, Marketing, and other cross-functional leaders to create consistent yet segment-specific customer experiences. The role offers significant influence over processes, tooling, engagement models, and customer feedback loops. It is well suited to an experienced Customer Success leader who thrives in a high-volume, metrics-driven, and technically sophisticated environment. Accountabilities: Lead, coach, and develop a team of Customer Success Managers supporting Enterprise customers, establishing clear goals, accountability, performance expectations, and career development opportunities. Partner with Customer Success and cross-functional leadership to define and execute segment-specific strategies, engagement models, and customer journeys tailored to Enterprise needs. Maintain visibility into customer adoption, health, engagement, and portfolio-level performance, using data to identify churn risks, expansion opportunities, and areas requiring proactive intervention. Guide the team in building strong stakeholder relationships, delivering consistent customer value, capturing feedback, and representing the customer perspective in product and go-to-market decisions. Collaborate with Sales, Product, and Marketing to increase adoption, support renewal strategies, improve retention, and identify scalable growth opportunities across the Enterprise customer base. Contribute to accurate forecasting and pipeline visibility by using customer and portfolio insights to inform retention and expansion planning. Build and refine operational processes, workflows, reporting standards, tooling, and automation that improve team productivity, scalability, consistency, and visibility. Monitor industry and customer trends and use those insights to evolve engagement strategies, operating models, and best practices across the Customer Success organization. Requirements: 4+ years of experience in Customer Success, Technical Account Management, or a related customer-focused function, with experience supporting Enterprise or high-ARR customer segments. Demonstrated people management experience and a track record of developing high-performing teams through coaching, performance management, feedback, and career development. Strong experience with high-touch Customer Success models and the ability to drive measurable retention, adoption, and growth in a metrics-driven environment. A strong operational mindset, with experience designing, implementing, or optimizing processes that enable customer teams to operate efficiently at scale. Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers, executives, and diverse cross-functional stakeholders. Strong analytical and strategic thinking, with the ability to translate customer health, engagement, and business data into clear priorities and actions. Experience in Cybersecurity, DevOps, or another technical domain is preferred, particularly within complex Enterprise environments. Bachelor’s degree in a relevant field is required, while an advanced degree is preferred. A customer-centric, collaborative, and accountable leadership style, with the ability to operate effectively in a fast-moving environment. The original role specifies current location in the United Kingdom; this position is presented here based on the requested United States location. Benefits: Base salary of up to £150,000 , plus bonus depending on experience. Flexible, remote-first work culture with opportunities for team meetups and bi-annual destination summits. Monthly stipend supporting coworking space, phone, and internet expenses. Stock options upon hire and promotion, with opportunities to participate in secondary offerings and a 10-year exercise period. 100% company-paid health, vision, and dental insurance premiums for employees and dependents. Unlimited flexible time off designed to support sustainable performance and time to recharge. Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents, with flexible usage during the child’s first year. Opportunity to work in a customer-focused, collaborative environment with meaningful influence over Enterprise Customer Success strategy and operations. Exposure to cybersecurity, DevOps, Enterprise technology, customer growth, and scalable Customer Success practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. 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