Senior Manager - Customer Success

Stable Money is hiring via JeevaJobs Senior Manager - Customer Success job in Bengaluru (Bangalore) | Cutshort

Senior Manager - Customer Success
Senior Manager - Customer Success

8
\- 12 yrs
₹15L - ₹25L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Customer Success
Escalation management
Key Responsibilities:
– Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
– Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
– Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
– Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
– Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
– Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
– Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
– Manage escalations and ensure timely and effective resolution of complex customer issues.
– Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.
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Founded
:
2022
Type
:
Products & Services
Size
:
20-100
Stage
:
Raised funding
About
About Stable Money
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios.
The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
Our Investors
We are an early-stage startup and have raised USD 5 Million in seed funding! The round has been led by Matrix Partners India and Lightspeed India, with participation from Titan Capital, Mars Shot Ventures, and 40+ marquee angel investors.
Our team
Saurabh Jain is a graduate from IIT Bombay who has previously worked as the CEO of Navi Mutual Fund and was leading Swiggy’s expansion into 500+ cities.
Harish Reddy is a graduate from IIT Bombay and has deep expertise in building wealth product strategy. He was leading product strategy and the tech implementation at Estee Advisors. Both founders have extensive experience in wealth-tech businesses and complement each other to help build a scalable and value accretive business.
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Tech stack
Java
golang
NextJs (Next.js)
Flutter
Candid answers by the company
What does the company do?
What is the location preference of jobs?
Fintech Compay
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