Senior Mac Engineer (JAMF Pro)

About the role The Senior Jamf Pro Engineer is responsible for project support and advanced troubleshooting of Macintosh enterprise system deployments. They should have advanced skills in Macintosh enterprise configuration and maintenance. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities. Key responsibilities Support macOS deployment technologies to a worldwide enterprise Jamf Pro configuration, troubleshooting, and maintenance Infrastructure management for macOS deployments Provide rapid response to Mac system issues and outages Provide Tier III support to Level II and Field Teams Troubleshoot macOS Deployment failures Basic LAN/WAN troubleshooting Develop and troubleshoot Bash Scripts Implement Mac system delivery security policies Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions About you 4+ years macOS Knowledge 4+ years Managing deployments 3+ years Change Management 3+ years shell script experience 4+ years of Jamf experience or Jamf 300 Certification 1+ Service Now or equivalent ticketing system experience 5+ years of related technical support experience 1+ years Apple Enterprise Technologies LDAP/Active Directory Experience ITIL Knowledge