Senior IT Operations Engineer

Senior IT Operations Engineer Warsaw, on-site, 5 day per week from the office. Umowa o pracę (FTE): 15 000 - 22 000 PLN gross/month Responsibilities Provide hands‑on IT support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and collaboration tools. Support enterprise Apple MacBook environments (JAMF) and Microsoft‑based systems. Diagnose, resolve, and document technical issues efficiently and professionally. Deliver a high standard of customer service with clear communication and empathy. Educate users on technologies, tools, and internal IT standards. Perform moves, adds, and changes (MAC) for users and equipment. Track incidents, requests, and problems using Jira Service Management. Produce documentation, knowledge articles, and basic root‑cause analysis. Perform regular system checks and contribute to operational stability. Support small to mid‑scale IT initiatives and continuous service improvements. Requirements 4+ years of experience in IT operations, desktop support, or technical support. Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). Strong hands‑on experience with Windows and macOS environments. Experience supporting users in a fast‑paced, professional or financial environment. Familiarity with enterprise tools, collaboration platforms, and endpoint management. Scripting or automation experience (e.g. PowerShell) is a plus. Strong troubleshooting, communication, and customer‑service skills. Ability to prioritize issues based on business impact and work independently.