Senior IT Engineer (AI)

Keystone AI is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Keystone AI to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Keystone AI has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! As a Senior IT Systems Developer (AI) at Keystone AI, you will help us build the connective tissue between AI platforms and the business systems our teams depend on every day. Reporting to the Senior Director of IT, you will design and build integrations that help teams across the company use AI tools safely and effectively—connecting them to systems like Salesforce, Snowflake, and ADP. This role is equal parts builder and operator. You'll lead on AI integration work while growing your skills in infrastructure engineering, partnering with Enterprise Security to help shape how we approach AI-assisted development. One of our core values is a growth mindset and Keystone AI is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Responsibilities Integration & Automation: Design and build integrations between AI platforms and corporate business systems, including API development and workflow automation. AI Operationalization: Evaluate and operationalize AI tools as the company's needs evolve—starting with Gemini Enterprise. Cloud Resource Management: Manage the GCP resources that support our AI environment—APIs, billing, project configuration, and access controls. Security Partnership: Partner with Enterprise Security to support the "vibe coding" approval process, helping teams build AI-assisted applications securely. Infrastructure Support: Support IT infrastructure operations including certificate management, DNS administration, and Terraform-based infrastructure-as-code practices. Qualifications System Integration: Proven experience building integrations, automations, or tools that connect disparate systems. API & Cloud Proficiency: Professional experience working with APIs, scripting, and cloud platforms. AI Implementation: Experience as an AI practitioner, moving beyond prompting into building with AI tools. Technical Communication: Ability to communicate clearly with both technical and non-technical colleagues. Operational Mindset: Demonstrated ability to manage both creative development and steady-state operational tasks. Additional (Preferred) Familiarity with Terraform or other infrastructure-as-code tools. Experience with enterprise integrations involving Salesforce, Snowflake, or HRIS systems. Familiarity with MCP (Model Context Protocol) or AI agent frameworks. Perks & Benefits For US-Based Candidates: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness & Professional Development allowances Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $141,000 - $221,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Keystone AI, Inc. (“Keystone AI”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Keystone AI, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Keystone AI. You may see all job vacancies on our official Keystone AI channels: Official Keystone AI website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Keystone AI is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Keystone AI. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Keystone AI expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Keystone AI and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Keystone AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Keystone AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Keystone AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Keystone AI will also consider for employment qualified applicants with arrest and conviction records.