Senior IT Analyst with German & English

Aperture Cloud is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B. To learn how we can supercharge progress for you, visit hcltech.com . Tasks: As a Senior IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on help desk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Daily Activities: Provide hardware/software/network problem diagnosis/resolution via telephone for customers¡¦ end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Soft Skills: Excellent communication and conversation skills (both verbal and written) Fluent German (min B2) and good English (B2) is a must-have Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times Technical Requirements: Understanding of the IT environment and readiness to learn new processes and technologies Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset Years of Experience: 1 year of previous IT experience (Customer Service & Technical Support) This is a hybrid model of work 3 days a week the office in Krakow. Benefit package: Life insurance Private medical care MultiSport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses