Senior Infrastructure Support Officer - United Overseas Bank

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description A team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include: Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures Perform reports printing and distribution Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures. Job Requirements Education : Degree or Diploma in Information Technology, Computer Science, or related field Experience : 2+ years of hands-on experience in IT operations or Command Center environment Technical Knowledge : Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows Tools : Working experience in Microsoft Office (Excel, Word, PowerPoint) Language : Fluency in both spoken and written English Soft Skills : Good interpersonal skills, ability to work as a team player, and remain calm under pressure Shift Readiness : Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off). Additional Requirements Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference information_technology