Senior Implementation and Support Analyst - Screening SME

📋 Description Lead and help implement Screening solutions, ensuring successful customer onboarding, adoption and Act as a Screening Subject Matter Expert, providing expertise on Sanctions, PEP and Watchlist data Partner with offshore operational and support teams, ensuring knowledge transfer, understanding and Manage and resolve customer support cases across all severity levels and act as Incident Manager Identify and implement process improvements, driving efficiencies across systems and delivery 🎯 Requirements Expertise within Screening, Financial Crime, KYC or Compliance environments. Experience independently owning and deliver implementations, customer engagements and complex Background working with and supporting offshore teams, including knowledge transfer, service Experience with technology sanctions screening, PEPs, watchlists and customer due diligence Excellent partner management, and project management, with the ability to manage customer Trusted subject matter expert who enjoys solving complex customer and operational challenges. 🎁 Benefits Hybrid working - 40% office based Great compensation package and discretionary bonus Core benefits include pension, Bupa healthcare, Sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional