Senior Engineer - GTM Tech

The IT SaaS Engineering Team plays a critical role in optimizing Lumen Dynamics sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support Lumen Dynamics’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform. What you’ll do Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment Drive strong engineering practices across code quality, documentation, release management, and platform governance Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting and documentation, while using sound judgment around security, privacy, and responsible AI usage Responsibilities Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options Manage multiple priorities effectively while ensuring high-quality and timely delivery Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem Provide mentorship and technical guidance to junior engineers and administrators where needed Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement Minimum Requirements Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field 8+ years of experience in Salesforce development and enterprise application engineering Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery Success Measures In 3 months, you will: Develop a strong understanding of Lumen Dynamics’s Salesforce ecosystem, business processes, and current implementations by working cl