Senior Dialer Manager – DMS Process

Talent Pro is hiring Senior Dialer Manager – DMS Process job in Pune | Cutshort

Senior Dialer Manager – DMS Process
Senior Dialer Manager – DMS Process

8
\- 16 yrs
₹11L - ₹17L / yr
Pune
Skills
Dialer
Strong senior Dialer Manager Profile
Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology
Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution
Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs
Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.
Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.
Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.
Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.
Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc
Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams
Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently
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Companies hiring on Cutshort

Founded
:
2024
Type
:
Services
Size
Stage
:
Bootstrapped
About
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