Senior Data Analyst

Top 3 Reasons To Join Us Very competitive remuneration package Build products for millions of users in Australia Hybrid and flexible working environment The Job You will build and deliver a series of key Reporting suites that reflect the experience the Retail Business has as the consumer of Technology Services and Change. Support the Retail Technology team with the preparation of ad-hoc reporting and presentation artifacts, utilising a broad set of tooling including Cursor AI. You will have worked in a large enterprise level organisation with high volumes of transactional and customer data. A solid understanding of Technology Service Delivery metrics and Customer Service analysis would be beneficial. YOUR JOB RESPONSIBILITIES Produce key weekly and monthly reporting suites that accurately present the performance of Technology services to the Retail Business and NAB’s Branch Network. Develop and maintain dashboards, scorecards and reporting packs that provide clear visibility of service performance, delivery outcomes, operational trends and emerging issues. Extract, transform, validate and analyse data from enterprise systems to ensure reporting outputs are accurate, complete, consistent and fit for business use. Translate business questions and stakeholder requirements into well-defined metrics, reporting logic and actionable insights that support decision making. Perform ad-hoc analysis to investigate performance trends, data anomalies, service issues and opportunities for improvement across Retail Technology services. Automate and continuously improve recurring reporting processes to reduce manual effort, improve timeliness and strengthen reporting reliability. Prepare presentation materials and executive-ready reporting artefacts that communicate insights clearly to technical and non-technical stakeholders. Partner with Retail Technology, service owners, delivery teams and data providers to understand reporting needs, resolve data issues and improve the usefulness of reporting outputs. Ensure all reporting and data handling activities are performed in line with relevant NAB data governance, privacy, security and risk requirements. Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. Your Skills and Experience Must have At least 5 years experience in an Information Technology role & at least 2 years experience in a data analysis role Strong analytical capability — able to translate business requirements into well-defined, accurate metrics, with a disciplined approach to validating and sanity-checking results. Business Reporting – Competent in producing Executive and Business reporting in PowerPoint or equivalent tools Advanced SQL proficiency — demonstrated ability to write and optimise complex queries, including multi-table joins, window functions, common table expressions (CTEs), and aggregations. Business intelligence tooling — hands-on experience developing dashboards and reports in Power BI (or equivalent platforms such as Tableau or Looker). Excellent communication and documentation skills — able to present findings clearly to both technical and non-technical stakeholders and maintain well-documented work. Data quality awareness — sound understanding of common data integrity risks, including fan-out joins, deduplication, grain definition, and date-partition handling. Working knowledge of Python — competent in using Python (e.g. pandas) for ad-hoc analysis and data manipulation. Nice-to-have Familiarity with the use of AI tools, ideally Cursor AI Familiarity with dbt or a comparable transformation framework Exposure to cloud data services (AWS). Experience with distributed data processing (PySpark). Familiarity with version control (Git). Why You'll Love Working Here THE BENEFITS AND PERKS 1. Generous compensation and benefit package Attractive salary and benefits 20-day annual leave and 7-day sick leave, etc. 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and frequent appreciation gifts Extra benefits for long-term employees 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Well-structured learning and development programs (technical and soft skills) Sponsored certificates in both IT and banking/finance Premium account on Udemy English learning with native teachers Opportunity for traveling & training in Australia 3. Professional and engaging working environment Hybrid working model and good work-life balance Well-equipped & modern Agile office with fully stocked pantry Special programs to improve your physical and mental health Annual company trip and events A solid talented team behind you – great people who love what they do If this excites you, let's have a chat over a cup of coffee!