Senior Customer Success Manager

📋 Description Leverage your extensive experience with enterprise software solutions to guide customers in Expertly identify customer needs through structured discovery processes and ensure the timely Provide authoritative assessments and advice on our solutions, engaging in detailed technical A master in the art of high-level dialogue as you engage directly with enterprise executives Define and track customer success metrics, using data to inform strategies and report on the value Design and implement effective customer retention strategies, including regular executive business 🎯 Requirements At least 5 years of experience in the software industry as a Customer Success Manager, with a CCaaS, AI or conversational AI a MUST. A deep understanding of what constitutes strategic business value in the software industry Exceptional communication skills, both written and oral, with the ability to articulate complex Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless An analytical and structured approach to problem-solving, with experience using CRM platforms