Senior Business Operations Manager

Position Summary We are seeking a Senior Business Operations Manager to serve as the central, data-driven operator for our Card Line of Business (LOB). This role requires a strategic thinker who is fluent in data and can track the entire financial journey—from prospect identification and supplier enrollment to payment execution and revenue realization. The ideal candidate will champion an AI-first mindset, utilizing advanced AI platforms to streamline workflows and generate insights faster. You will excel at aggregating data from sales activities, operational processes, and financial performance to create a unified narrative that drives cross-functional collaboration and guides executive decisions. Why join Meridian Softworks? Meridian Softworks is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Meridian Softworks partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Meridian Softworks, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Meridian Softworksans are passionate about the work they do, and keen to get the job done. Meridian Softworks offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Meridian Softworks is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for: End-to-End Performance Tracking & Reporting : Build, own, and strategically evolve the "Card LOB Master View," tracking metrics across the entire lifecycle. Deliver monthly cross-functional reporting that analyzes client acquisition, supplier enrollment, and payment delivery metrics so leadership clearly understands operational capacity, efficiency, and conversion rates. Supplier Network Data Stewardship : Act as the steward for our supplier network, taking ownership of its overall data hygiene and structure. Partner closely with Product, Data, and Card teams to maintain data governance, establish QA routines, and ensure our supplier records remain accurate and reliable for the entire company. Systems Thinking & Workflow Design: Design tooling and processes for the card team with a holistic view of how data flows across the organization, ensuring changes support both front-end team workflows and back-end financial reporting. Proactive Process Automatio n: Conduct regular gap analyses across the entire lifecycle to pinpoint manual bottlenecks. Partner across departments to design, recommend, and deploy intelligent, automated workflows that drive efficiency and accelerate revenue generation. AI Agent Development : Actively build and deploy AI agents within enterprise AI platforms to expedite data preparation, automate routine reporting cycles, and enhance the speed of insight generation. Strategic Dashboards : Maintain high-visibility dashboards (Power BI, Salesforce) and collaborate with the central Data Team on reporting development, defining the underlying business logic while they support the technical backend. About you Experience: 5+ years in Business Operations, Revenue Operations, or Sales Operations, with a proven track record of supporting a business unit with a complex sales-to-delivery lifecycle. AI & Automation Proficiency: Practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar enterprise AI solutions, paired with a willingness to align operational plans with the organization's evolving AI roadmap, cultivating an "AI-first" culture throughout the team. Technical Tools: Advanced data modeling skills in Excel/Google Sheets (forecasting, complex formulas, macros) and deep familiarity with Salesforce (reporting, funnel tracking, dashboarding). Data Visualization: Experience partnering with centralized data teams to deliver dashboards in Power BI, Tableau, or Sigma. Education: Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field. Our benefits package includes: Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday Competitive salary and equity Matching RRSP Extended benefits, Employee Assistance Progra