Senior Analyst (Sales Support)

📋 Description Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas Resolve common issues related to user access, automation flows, data management, views, etc. Accurately document issues, impact, and resolution steps to support effective handoffs across time Support standardized data quality processes, including duplicate identification, basic imports, and Support creation and maintenance of global knowledge articles, FAQs, and how-to documentation. 🎯 Requirements 1–3 years in CRM support, Sales Operations, Revenue Operations, or business systems roles. Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms. Experience supporting users via a ticketing system in a structured environment. Strong communication skills and service-oriented mindset. Preferred: Exposure to global sales processes or multi-region user support. Preferred: Basic understanding of Dataverse concepts and CRM security models. 🎁 Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)