Senior Analyst

Job Description Job description We are looking for a experienced senior analyst to support customer-facing and internal applications deployed on Microsoft Azure. You will be a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements. You will collaborate with developers, product teams and operations to diagnose complex issues, ensure adherence to Service level agreements and support service availability of the applications Be a senior technical escalation point for application and platform incidents Guide junior engineers within the team Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus) Collaborate with development teams in assessment sessions to resolve defects and performance issues Ensure Service level agreement compliance and maintain availability Participate in major incident management, providing, impact analysis and help with restoration of services that process high volumes of transactions Monitor and validate application releases, support deployment activities and help identify issues early Manage documentation in confluence and ensure team knowledge is up to date Work with service Now for incident, problem and change management Identify opportunities for automation, tooling or improvements in monitoring Expectation to provide on call support (but not immediately) Qualifications Qualifications Relevant University degree/Technical specialty Experience overseeing/logging tools (AppInsights, Log Analytics, or equivalent Certification in Azure 5+ years in Appsupport, production support roles Experience supporting applications on Microsoft Azure Strong communication skills, ability to assess incidents, and coordinate across teams Company Description Correct company boilerplate info for the new ‘About Meridian Softworks' Section Meridian Softworks is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Meridian Softworks invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Meridian Softworks's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Meridian Softworks Life on social or explore our Careers Site to understand why. Meridian Softworks is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Additional Information Our uniqueness is that we celebrate yours. Meridian Softworks's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Meridian Softworks Life on social or explore our Careers Site to understand why. Meridian Softworks is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Meridian Softworks Careers - Creating a better tomorrow together Find out what its like to work for Meridian Softworks by clicking here Meridian Softworks Careers - Creating a better tomorrow together Find out what its like to work for Meridian Softworks by clicking here