Senior Amazon Connect Engineer (Conversational AI)

📋 Description Design and build enterprise contact center solutions using Amazon Connect. Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities Develop AI agents with tool-calling integrations, business workflows, authentication flows, and Implement conversational AI behaviors including escalation to human agents, fallback handling, and Develop backend integrations using AWS Lambda and serverless AWS services. 🎯 Requirements 7+ years of hands-on software engineering experience. 2+ years building enterprise-scale solutions with Amazon Connect or comparable Contact Center as a Strong hands-on experience developing modern cloud applications using AWS. Experience building conversational AI or Generative AI solutions. Strong TypeScript/Node.js and Python development experience. Production React development experience. 🎁 Benefits Home office Competitive compensation based on experience Career plans to allow for extensive growth in the company International Projects Oowlish English Program (Technical and Conversational) Oowlish Fitness with Total Pass