Senior AI Implementation Consultant

Job Title: Senior AI Implementation Consultant Company: Keystone AI Job Location: Remote Job Type: Full-Time About Keystone AI : Keystone AI is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get: Remote working environment - your new commute is however long it takes to walk to your desk! Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions. Fun - Celebrations just because, yearly in-person and remote events, Keystone AI Swag, Employee Resource Groups, and more! Job Overview As a Senior AI Implementation Consultant at Keystone AI , you are a hybrid powerhouse: a technical builder, a strategic support for our customers, and a dedicated product liaison. You will be completely immersed in our Claim Platform, architecting end-to-end solutions that utilize our core infrastructure—with a heavy emphasis on our cutting-edge AI capabilities. You understand the unique operational challenges of P&C insurance and will leverage our custom AI Agents, workflow automation engine, and open architecture to make adjusters' lives simpler and claims processing faster. Equally, you will act as a trusted advisor and the "glue" between Keystone AI and our clients. Meeting with customers weekly, you will extract business needs, unblock AI configuration and prompting challenges, and collaborate on bespoke solutions. As the vital link between our customers, engineering, and support teams, you will champion feature requests and ensure we are always delivering best-in-class, AI-driven outcomes that transform the end-to-end claims process. Responsibilities AI Configuration:Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows. Architect and Build:Proactively develop the industry’s best operational flows, utilizing Keystone AI ’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations. Client Advisement:Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. Technical Unblocking:Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data). Cross-Functional Liaison:Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team. Consultative Strategy:Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization. Continuous Improvement:Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities. Qualifications Bachelor's Degree in a relevant field. 3-5+ years of relevant experience working for or with P&C claim organizations. Strong understanding of P&C claims processes from an operational level. Experience in a B2B client-facing or account management role, taking a consultative approach to client success. Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation. Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders. Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously. Excellent written and verbal communication skills. Preferred Qualifications Hands-on experience implementing AI solutions within insurance or claims operational environments. Direct experience with AI prompting, configuring system prompts, and managing context windows. Experience configuring SaaS platforms, complex workflow engines, or CRM architectures. We’re Built to Grow With You – And That Starts With How We Support You At Keystone AI , we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you. Choose from 2 robust medical plans through Bl