Salesforce Consultant, Quality Assurance

📋 Description Serve as the single QA point of contact for clients and technical leads simultaneously, acting as a Own QA program management end-to-end — resource planning, risk management, defect governance Proactively maintain live QA dashboards and independently prepare QA status reports for weekly Coordinate environment and release strategy — managing sandbox and staging environments Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation 🎯 Requirements 3-6 years in Quality Assurance roles 4+ years of hands-on experience on functional, integration, system and automated testing Salesforce Hands-on lead experience delivering at least one contact center and IVR telephony project using True thought leadership in future team development, leverage AI Agents to make the team &amp Demonstrated ability to operate as a solo QA owner in early project phases — building the program Exposure to Contact Center and ITSM domains strongly preferred 🎁 Benefits Remote & In-Person work options with HQ in Massachusetts and regional hubs Flexible work hours and culture of trust Collaborative team environment with town halls and company meetings Celebration culture with team events Travel opportunities anticipated up to 25% for certain roles