Salesforce Business Analyst

Job Responsibilities: Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions. Document current and future state processes, capturing regional nuances with precision. Participate in stakeholder workshops, gathering and recording business requirements. Produce analytical deliverables — including process maps, gap analyses, and requirement documents — to support program activities. Assist with data readiness for system rollout, including preparation and validation of migration data. Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements. Support change management and training activities, including preparing training materials and reference content for future state processes. Keep your manager informed on progress, escalating blockers and risks. Skills required Exposure to a B2B selling environment; experience in consumer electronics is a plus. Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus. Solid analytical skills and attention to detail, with the ability to present information clearly. Experience contributing to business requirement documents. Ability to work independently while proactively seeking guidance when needed. Collaborative and adaptable working style with a willingness to learn. Good organisational skills and ability to manage multiple workstreams. Clear written and verbal communication skills, with an ability to tailor outputs to different audiences. Background or interest in AI solutions would be an advantageous.