Salesforce Architect

· Minimum 7-10 years of hands-on Salesforce experience, with demonstrated experience in an architect or Technical Lead capacity · Strong expertise in Service Cloud (case management, omni-channel, knowledge, and entitlements) · Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations · Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, IntegrationProcedures) · Strong command of Apex, Lightning Web Components (LWC), Flow, and core platformarchitecture (security model, governor limits, sharing/visibility) · Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning) · Track record of leading squads/teams to deliver projects on time and within scope · Proven experience delivering large-scale, complex Salesforce programs · Strong stakeholder management and communication skills—able to translate technicalconcepts for non-technical audiences