Remote QA Test Analyst – Software Asset Management

Overview Thank you for considering IT Concepts dba Ironwood Digital , where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Ironwood Digital is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Ironwood Digital is seeking a detail-oriented and technically grounded QA Test Analyst to support the Department of Veterans Affairs’ enterprise ServiceNow Software Asset Management (SAM) program. This role is dedicated to SAM testing activities, responsible for planning, executing, and documenting test scenarios across functional, regression, integration, and user acceptance testing (UAT) phases, ensuring that SAM Pro configurations, workflows, entitlement structures, and data integrations meet business requirements and quality standards prior to production deployment. The ideal candidate brings hands-on ServiceNow testing experience with a practical understanding of software asset management processes, license models, and compliance data. Candidates should be self-sufficient testers who can contribute independently from day one, partnering closely with Business Analysts, Developers, and Software Asset Managers within an Agile delivery environment. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities Test Planning & Strategy Develop and maintain test plans, test cases, and test scripts for ServiceNow SAM Pro configurations, workflows, entitlement ingestion, normalization rules, and reporting based on user stories and acceptance criteria. Collaborate with Business Analysts and the QA Testing Manager to ensure test coverage aligns with SAM functional requirements, sprint deliverables, and contract obligations. Define and document test objectives, scope, entry/exit criteria, and traceability matrices for each SAM testing cycle. Participate in sprint planning, backlog grooming, and sprint reviews to provide QA input on story readiness, testability, and acceptance criteria completeness. Test Execution & Defect Management Execute functional, regression, integration, and end-to-end test scenarios for ServiceNow SAM Pro configurations, including software catalog items, and license reconciliation workflows. Identify, document, and track defects through resolution using established defect management tools and processes, providing clear reproduction steps and supporting evidence. Perform regression testing following bug fixes, platform updates, or configuration changes to confirm issue resolution and prevent unintended impact on SAM workflows. Conduct smoke testing and sanity checks following deployments to validate SAM environment stability. UAT Coordination & Support Support the coordination and execution of User Acceptance Testing (UAT) for SAM deliverables, including preparing test environments and tracking UAT progress and outcomes. Serve as a point of contact for end users and client stakeholders during UAT, assisting with issue triage and facilitating clear communication between testers and the development team. Document UAT results, open defects, and sign-off status in alignment with VA change management and deployment approval processes. SAM Domain Validation Apply working knowledge of software asset management processes to validate that ServiceNow SAM Pro configurations accurately reflect real-world entitlement structures, license lifecycle workflows, and compliance requirements. Test integrations between SAM Pro and discovery tools or external data sources to confirm data completeness, normalization accuracy, and alignment with the CMDB. Verify that out-of-the-box (OOB) ServiceNow SAM configurations behave as expected and flag deviations from platform best practices for developer review. Validate software catalog items for accuracy, completeness, and alignment with VA software asset governance standards. Documentation & Reporting Maintain organized, audit-ready testing documentation including test plans, test cases, execution logs, defect reports, and traceability matrices. Produce clear test summary reports at the close of each sprint and testing cycle, communicating results, open defects, risks, and go/no-go recommendations to project leadership. Contribute to end-user documentation and job aids where testing insights reveal gaps in usability or process clarity. Collaboration & Agile Participation Participate actively in Agile ceremonies including daily stand-ups, sprint reviews, retrospectives, and backlog grooming sessions. Work collaboratively with SAM Developers, Business Analysts, and Software Asset Managers to reproduce issues, clarify requirements, and validate fixes in a timely manner. Communicate testing statu