Remote 🌍 Customer Account Coordinator

This is a commercially-focused, end-to-end ownership role at the intersection of account management, renewals, and sales support. You will own Revolgy's small-account portfolio - organisations under 300 seats across Google Workspace, JumpCloud, Google Cloud, and AWS - and run the full customer cycle yourself: pricing, quoting, negotiation, closing, and renewal. You will also support renewals across the entire customer base and act as a commercial bridge to the Sales team on presales, packaging, and vendor collaboration. At a Glance Location: Remote – Europe/UK required Language : Czech/Slovak and English required Contract : Full-time Focus : End-to-end ownership of small accounts and renewals support across the full customer base, including pricing, packaging, vendor management, and pre-sales support Target start : As soon as possible About Revolgy Revolgy is a leading multinational provider of digital transformation services, helping over 2,000 clients worldwide get the most from Google Cloud Platform, Google Workspace, and Amazon Web Services. As a Premier Partner of Google, we deliver programmes of real scale and complexity — and we are building the commercial infrastructure to support a growing and increasingly diverse customer base across multiple markets. What We Offer Real Ownership From Day One — You will own a full account portfolio end-to-end, with the autonomy to decide how to prioritise, tier, and run it. No hand-holding, no micromanagement. A Book of Business Already in Motion — You are not starting from zero. There is an existing portfolio, renewal pipeline, and vendor relationships ready for you to take hold of and grow. Depth of Vendor Exposure — You will work directly with Google, AWS, and JumpCloud on pricing, incentives, and partner programmes — the kind of vendor-side experience that is genuinely hard to find elsewhere. An AI-First Way of Working — We expect you to use AI to automate the repetitive and focus your energy on the work that actually moves the needle. If you like finding smarter ways to do things, you will fit right in. Room to Grow — The scope of this role expands with the business. Strong performance here opens doors to broader commercial ownership. A Team That Moves Fast — We value initiative over process, delivery over perfection, and people who figure things out rather than wait to be told. What You Will Work On You will own the small-account portfolio and support renewals across the full customer base. In practice, that means: Small-Account Ownership Own the full customer cycle for accounts under 300 seats (Google Workspace, JumpCloud, Google Cloud, AWS): qualification, pricing, quoting, packaging, negotiation, closing, and renewal Operate a tiered model - proactive engagement for top-tier accounts by revenue, risk, or upsell potential; automated, self-serve renewals for the long tail Drive retention, satisfaction, and account growth; identify and action upsell and cross-sell opportunities using usage and satisfaction data Act as the primary point of contact for these customers Renewals Support - All Customers Assist with end-to-end renewals across the entire customer base and all service lines, ensuring contract continuity and revenue stability Use data analytics to flag renewal risks and growth opportunities ahead of contract dates Partner with the Sales team and account owners on renewals for larger customers, providing pricing, paperwork, and vendor-policy support Pricing, Packaging & Commercial Paperwork Build productised, packaged offers with clear pricing across the customer base Execute special pricing requests, ensuring alignment with vendor policies and margin integrity Prepare and manage all commercial paperwork — quotes, order forms, and coordination of contracts, NDAs, and SOWs with the Contract & Compliance Specialist Presales Support Assist the Sales team with scoping, proposal preparation, pricing inputs, and qualification Act as a commercial and technical bridge between Sales and delivery to ensure proposals are grounded in what we can actually deliver Vendor & Partner Collaboration Work directly with Google counterparts on resell - pricing, incentives, deal registration, and approvals - and with AWS and JumpCloud as needed Translate complex vendor licensing and pricing policies into clear, actionable advice for customers and the Sales team What Makes You a Fit You will need: 2+ years of experience in account management and sales, renewals, or a commercial role where you owned customer outcomes independently Comfort running the full commercial cycle - pricing, quoting, negotiating, closing - without needing someone to hold your hand through it Experience working with high-volume account books and the ability to prioritise, tier, and automate so nothing slips through the cracks Familiarity with vendor or partner resell environments - Google, AWS, or similar - or a strong ability to get up to speed quickly on licensing and pricing policy Comfort in spread